At TrustBoosts, we prioritize customer satisfaction and aim to deliver high-quality review management services. Please read our refund policy carefully to understand the conditions under which a refund may be issued.
1. General Policy
Due to the nature of digital services and the time and resources required for each order, all sales are generally final and non-refundable. However, we strive to resolve any issues you may encounter with our services.
2. Refund Eligibility
Refunds may be considered under the following circumstances:
- Non-Delivery of Services: If we are unable to deliver the purchased review package within the specified timeline, you may be eligible for a refund. Please allow up to 7 business days for the resolution of non-delivery issues.
- Service Defects: If there are significant issues with the quality or accuracy of delivered reviews, please contact us within 14 days of delivery. We will review the service for potential corrections, replacements, or partial refunds.
- Technical Issues on Our End: If a technical problem on our platform prevents us from providing the service, we will attempt to resolve it as soon as possible. If unresolved, a partial or full refund may be granted.
3. Non-Refundable Cases
The following scenarios are not eligible for refunds:
- Change of Mind: Refunds are not granted if you simply change your mind after the service has been initiated or delivered.
- Violation of Terms: If you violate TrustBoosts’ Terms of Service, including any attempt to misuse or manipulate reviews, you forfeit eligibility for a refund.
- Third-Party Platform Issues: We are not liable for changes, policies, or actions taken by third-party platforms (such as TrustPilot) that may affect the visibility or status of your reviews after delivery.
4. Refund Request Process
To request a refund, please contact our support team at [email protected] with the following details:
- Order ID or receipt
- Description of the issue
- Supporting evidence (if applicable)
5. Refund Processing
If a refund is approved, it will be processed through your original payment method. Refunds may take up to 10 business days to appear, depending on your bank or card issuer.
6. Modifications to Refund Policy
TrustBoosts reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the effective date of the new policy will be noted.